Frequently Asked Questions

General

What ages is Painting Lulu designed for?

Painting Lulu is designed to help kids develop their fine motor and creativity. For that reason, the target age range is from 3-9 years old.

Will the Digital Crayon Stylus break or scratch my screen?

No – Painting Lulu’s Digital Crayon Stylus is safe for your toddler and your tablet. It has a soft rubber tip that prevents any damage to touch screens devices.

  • Fun "crayon-like" experience - enhance any drawing and coloring on touch screens
  • Perfect for helping kids with hand-eye coordination along with learning to color
  • Smooth touch & thick grip makes it easy to hold and feels natural to kids

Which tablets are compatible with Painting Lulu?

The Painting Lulu App works with most tablets and smartphones made by the most popular manufacturers: Apple’s iPad, iPhone and iPod operating iOS 8 and above. Android tablets running android 4.0 and above including Samsung, HTC, Motorola, etc… And with Amazon’s Fire Tablets.

Do I need Bluetooth or batteries to operate Painting Lulu?

No. Painting Lulu does not require the Bluetooth or batteries to be turned on in order to play. All you need is to install the Painting Lulu App when you tablet or smartphone is connected to the internet, and from that moment on the App will work at home or on the go with and without internet connection.  The Digital Crayon Stylus does not require any sort of connection at all and it is easy to start using it.

Ordering and Shipping

What do I get when I buy a Painting Lulu coloring pack?

Each purchase of a coloring pack comes with the following:

  • 32-page coloring book, made of 100% recycled paper
  • A Digital Crayon Stylus
  • Code inside that unlocks the digital version of that coloring pack in the Painting Lulu coloring App

How much does it cost?

Each Coloring Pack, My Little Pony, Barbie, Hot Wheels cost $7.99.

Where can I buy Painting Lulu products in the US?

Painting Lulu’s products are available in Walmart.com, Amazon.com, and eBay.com.

Returns and Warranty

What is your return policy if I purchased online at paintinglulu.com?

We accept returns of items, in their original packaging, within 14 days. To return a product, you can mail it and a copy of your receipt to:

TO: Rachel Silver (Flycatcher Inc)
6724 NW 36th Dr
Gainesville, FL 32653

Once your return is received and approved, we will send you an email to notify you that we have received your returned item. We will then process your refund, and a credit will automatically be applied to your credit card or original method of payment.

Please e-mail support@paintinglulu.com with any questions.

What is the warranty on my product?

We don’t provide any warranty, however, please email us and our support team will make sure to take care of any issue you might have. Please e-mail support@paintinglulu.com with any questions.

Safety and Materials

WARNING: CHOKING HAZARD -- Small parts. Not for children under 3 yrs.

 Do Painting Lulu products contain BPA or any harmful materials?

The Digital Crayon Stylus is made of plastic and conductive silicone. The coloring book is made from 100% recycled paper. They are BPA free and contain no harmful materials.

Are the toys safe? What testing was performed?

The coloring packs have been tested against industry safety standards (ISO 9001, SVHC tests, RoHS Directive 2011/65/EU Annex II). They have NO electronics or batteries, and they are made from a soft, flexible, and non-hazardous silicone.